Contact Us

If you have any questions about your order, need help with a personalised design or want to enquire about custom work, we’re here to help.

You can reach us anytime at:

Email: contact-us@purelypersonal.co

We aim to reply within 1 business day.

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Common Reasons to Contact Us

• Questions about personalised orders
• Uploading or preparing your images or designs
• Custom commission requests
• Issues with an order
• Delivery or tracking questions
• Returns or replacements
• Bulk or corporate enquiries

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Business Hours

We respond to emails during:

Monday to Saturday: 10am to 6pm
Sunday: Closed

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Before You Contact Us

To help us assist you faster, please include:

• Your order number (if applicable)
• A description of the issue
• Photos if something arrived damaged
• The exact text/images you want engraved (if asking for custom work)